The following are answers to some of the more frequently asked Questions, based on our Customer Service archives. If you do not find an answer to your particular question, please also check our official policies or contact our Customer Service at Customer Support.

1. I requested to return a product I was not happy with. I received the return instructions via email but I decided that I will keep it. What do I do now? Am I obligated to return my order?

2. I sent the ordered product back per your return instructions. Based on the tracking number it shows that you have already received it. When will I get my refund?

3. I have ordered several products from your site several months ago. One of these products stopped working today? Since it has been over 30 days since my purchase can I still return this product to you?

4. Why does it take so long to process my return and issue me the refund?

1. I requested to return a product I was not happy with. I received the return instructions via email but I decided that I will keep it. What do I do now? Am I obligated to return my order?
   You are not obligated to return the product, even if you have received instructions on returning your product. There are no applicable cancellation fees for this situation.

2. I sent the ordered product back per your return instructions. Based on the tracking number it shows that you have already received it. When will I get my refund?
   Our distribution facilities handle hundreds of items a day. While we may have received your returned product, all items are processed on first-come-first-served basis and will be examined and credited in the next 10 business days.

3. I have ordered several products from your site several months ago. One of these products stopped working today? Since it has been over 30 days since my purchase can I still return this product to you?
   Yes. If the product you purchased is malfunctioning and it has been less than 6 months since the shipment date, you may qualify for a partial or full refund by returning your product per High Tech Bridge, Inc return instructions. Before returning your product, please contact the manufacturer regarding the issues you are having as they may be able to resolve them without the need of a return.

4. Why does it take so long to process my return and issue me the refund?
   When you place a request for Return of a defective item, the first thing that happens after you submit a request is that our shipping department will begin handling of the return. Within the next 2 business days you will receive an email with an assigned RMA number and shipping instructions for return of the item. Please read and follow these instructions carefully. Once the item is returned and examined there will be a determination of whether the item is damaged or not. If indeed it is a damaged item, through no fault of the customer, a replacement item will be sent to the customer at our expense if so desired, otherwise a refund will be issued via the same means as the original payment. Refund will not include any shipping/handling fees. The entire process may take 2-3 weeks, depending on how long it takes for us to receive and test the product. To expedite this process, please email us the tracking information for the returning item.