The following are the details of High Tech Bridge, Inc return policy. Please read carefully.

Summary
Here, at High Tech Bridge, Inc we make every effort to provide you with the best variety, quality and information in order to make sure the item you order is to your complete satisfaction. Despite all efforts, however, you may find a need to return a product you have purchased from High Tech Bridge, Inc. This document describes the current Return Policy in force.

Returns
High Tech Bridge, Inc currently offers a 30-day return policy on selected non-defective items based on manufacturer's return policies. This return policy covers all US orders only. Due to our restriction of sales beyond US market, no items will be accepted from other locations. In order to receive full refund for the product you are returning, you must follow the RMA Process (described below) and have your product delivered to our facilities no later than 30 calendar days after we have shipped the product to your location. All products returned after this period or sent to a location not specified on the return instructions, may be refused and no refund may be issued.

All non-defective and defective returns that are deemed non-defective upon inspection at our facilities are subject to a 20% restocking fee. Shipping and handling fees are no longer refundable. For further information not listed, please contact our Customer Support.

In order to receive a refund, the returned item must be in sellable condition and include all original packing, manuals, and software.

Replacements and exchanges
A replacement of a defective item may be requested when returning the original product. This request may be fulfilled at the discretion of our Customer Service department and based on the availability of same or similar products. Please note that it may be shipped to you only after we receive and process your returned product. If a replacement is needed immediately, it is suggested that you request a credit (rather than a replacement), when obtaining an RMA number, place a new order and inform Customer Service regarding this. The new order will be fulfilled as soon as the product is available. Your account for the original order will be credited approximately 10-12 business days after we receive the returned product. High Tech Bridge, Inc reserves the right to refuse an RMA or to issue only one RMA per returned product. All RMA are effective for 30 calendar days. Your shipment may be refused on the account of an outdated RMA number. High Tech Bridge, Inc is not responsible for shipping costs on replacement RMAs.

Mis-shipments
If the item delivered to you was not the item you placed the order for or if you never received the product you ordered, please contact High Tech Bridge, Inc Customer Support immediately, so that we may investigate and re-ship your product to you. In the unlikely event that we can not replace your order with same or like product, you will be issued a full refund including shipping and handling. In addition, we will send a prepaid shipping tag in order for you to return the mis-shipped product back to High Tech Bridge, Inc at our expense.

• Shipping and handling costs, wire transfer fees, customs and brokerage fees.
• Any physically damaged or defaced items. Any damage as a result of shipping must be filed with the carrier immediately and prior to any requests for an RMA number.
• Items with missing original manufacturer packaging materials, warranty cards, manual, driver CD, cables and/or other supporting materials and accessories.

RMA Procedure:
Request a Return Merchandise Authorization number and shipping instructions through your High Tech Bridge, Inc Account Order summary or by email sent to Customer Support. Once your RMA request is received and processed, you will receive, via email, the Return instructions. Please read and follow the instructions carefully.

DO NOT SHIP RETURNS TO OUR CORPORATE ADDRESS, unless you were advised to do so by our Customer Support representative. Any return without accompanying RMA number shall be refused. Each issued RMA is good for 30 calendar days from the issue date. After 30 days, returns must be made directly to the manufacturer.

Returns must be sent via freight pre-paid by UPS, Federal Express, or any other carrier that issues a tracking number to the address provided by our RMA Department. To expedite processing of your return, please inform High Tech Bridge, Inc Customer Service about your return, provide the name of the freight carrier and the tracking number for this shipment.

The customer is solely responsible for any desired insurance on the package. High Tech Bridge, Inc is not responsible for any losses or damages of the item while in transit. Make sure to specify the RMA number on the outside of your package. If RMA number is not clearly visible when delivered, it will be refused. A $35.00 re-packaging fee will be charged for products returned in the non-original packaging.

Please allow 10-12 business days after all goods received for refunds to be processed. Your refund will be applied in the same manner of payment as used in the original purchase.

Please contact Customer Support for any additional questions regarding returns.